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AIMPILO™ TERMS OF SERVICE

Last Updated: February 12, 2026

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the Aimpilo™ platform, including any websites, mobile applications, features, tools, and related services (collectively, the "Services"), operated by Aimpilo™, Inc., a Delaware corporation ("Aimpilo™," "Company," "we," or "us").

2. Acceptance of Terms

PLEASE READ THESE TERMS CAREFULLY. THESE TERMS INCLUDE IMPORTANT DISCLAIMERS, LIMITATIONS OF LIABILITY, AND A BINDING ARBITRATION AGREEMENT WITH A CLASS ACTION WAIVER. EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED IN SECTION 11, YOU AND AIMPILO™ AGREE TO RESOLVE DISPUTES THROUGH INDIVIDUAL ARBITRATION AND YOU WAIVE ANY RIGHT TO HAVE DISPUTES DECIDED BY A JUDGE OR JURY, AND ANY RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. YOU MAY OPT OUT OF ARBITRATION AS DESCRIBED IN SECTION 11.6.

By accessing or using the Services, you agree to be legally bound by these Terms. If you do not agree, you may not access or use the Services.

3. Definitions

3.1 "Account" means the unique user account and associated credentials created by an individual to access any part of the Services, whether as a primary account holder or as an Authorized Viewer.

3.2 "AI Outputs" means any transcription, summary, categorization, extraction, organization, patterning, or other informational output generated by AI-enabled features in the Services.

3.3 "AI Scribe" means the AI-enabled feature that allows a user to record, upload, transcribe, summarize, or organize user-provided conversations or information.

3.4 "Authorized Viewer" means a User who has been granted access to another User's information through the Services (e.g., a caregiver or family member), subject to the permissions and revocable authority of the primary User.

3.5 "Offerings" means any additional products or services available for purchase through the Services, whether provided by Aimpilo™ or a third party.

3.6 "Third-Party Content" means content, tools, services, links, applications, or materials provided by third parties or accessible through the Services.

3.7 "User Content" means any data, information, files, text, images, audio, recordings, notes, documents, or other materials you submit, upload, transmit, store, or otherwise make available through the Services.

4. Privacy Policy

4.1 Your access to and use of the Services are also governed by Aimpilo's Privacy Policy, which describes how we collect, use, store, and disclose information relating to the Services. The Privacy Policy is incorporated into these Terms by reference. By using the Services, you acknowledge that you have reviewed and understand the Privacy Policy.

5. Platform Scope and Non-Clinical Use

5.1 Consumer-Only Information Platform Aimpilo™ is a consumer-facing personal health information organization and management platform. The Services are intended solely to assist users in collecting, storing, organizing, reviewing, summarizing, and managing health-related information for personal, informational, and administrative purposes.

5.2 The Services are not intended for, and do not support, clinical use, diagnosis, treatment, or patient care. Aimpilo™ operates exclusively as a non-clinical technology platform and does not engage in the practice of medicine or any other regulated healthcare profession.

5.3 For the avoidance of doubt, Aimpilo™ is not:

5.4 No Medical or Professional Services

The Services do not provide medical advice, clinical assessments, diagnoses, treatment recommendations, prescriptions, clinical decision-making, or professional healthcare services of any kind. No information, AI Output, or functionality made available through the Services shall be construed as or relied upon as medical or clinical advice, a medical opinion, a diagnosis, clinical documentation, a medical record, a treatment plan, or a substitute for consultation with a licensed healthcare provider.

You acknowledge and agree that all health-related decisions must be made in consultation with qualified healthcare professionals, and that Aimpilo™ does not assume responsibility for decisions made based on information organized, summarized, or displayed through the Services.

5.5 HIPAA Status Clarification

Aimpilo™ is not a "covered entity" or a "business associate," as those terms are defined under the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations ("HIPAA"). The Services are not designed to create, receive, maintain, or transmit protected health information on behalf of covered entities in a regulated capacity, and Aimpilo™ does not assume obligations under HIPAA unless expressly agreed in a separate written agreement.

6. Eligibility and Account Requirements

6.1 Eligibility

Access to and use of the Services is limited to individuals who are at least eighteen (18) years of age and who have the legal capacity to enter into binding agreements. By accessing or using the Services, you represent and warrant that you meet these requirements.

6.2 Account Registration and Security

Certain features require an Account. When creating or maintaining an Account, you agree to provide information that is truthful, current, and complete and to promptly update such information as necessary. You are responsible for all activity under your Account and for safeguarding your credentials. You must notify us promptly at [email protected] if you become aware of or reasonably suspect any unauthorized access to or use of your Account.

We are not responsible for losses arising from your failure to protect your credentials or comply with this Section.

6.3 Prior Suspension or Termination

You may not register for or use an Account if we have previously suspended or terminated your access to the Services, unless we expressly authorize you to do so in writing.

7. Subscriptions; Billing; Purchases

7.1 Subscription Fees and Billing

If you enroll in paid Services, you agree to pay all applicable fees and taxes in U.S. dollars in accordance with the pricing in effect at the time of purchase. Access to paid Services is contingent upon successful payment. By providing a payment method, you authorize us (or our payment processor) to charge recurring subscription fees and applicable taxes.

We may modify subscription offerings, pricing, or billing structures at any time. Any changes will apply prospectively following reasonable notice, except where immediate changes are required by law or regulation.

7.2 Automatic Renewal; Cancellation

Unless otherwise stated, subscriptions renew automatically at the end of each billing cycle at the then-current rate. You may cancel prior to renewal through the Services or by emailing [email protected]. Cancellation is effective at the end of the then-current billing period.

7.3 Subscription Refund Policy

Except where required by law or expressly stated in these Terms, subscription fees are non-refundable and no prorated credits are provided for partially used periods.

7.4 Offerings (Products and Additional Services)

The Services may permit you to purchase Offerings. You agree that all purchase and payment information you submit is accurate and that you are authorized to use the payment method provided. We may refuse, cancel, limit, or discontinue any Offering or transaction at any time, including for suspected fraud or misuse.

By placing an order, you authorize us to charge your payment method for the full amount, including applicable taxes, fees, and shipping/handling charges. If an Offering is scheduled for future delivery or performance, you acknowledge charges may occur at order placement rather than delivery/performance.

7.5 Promotional Codes

We may issue promotional, referral, or discount codes subject to additional terms. Promotional codes have no cash value, may expire, may be limited or revoked at any time, and may not be sold or publicly distributed without authorization. Use constitutes acceptance of applicable terms.

7.6 Billing Disputes; Chargebacks

If you believe you were billed in error, you agree to contact support at [email protected] before initiating a chargeback or dispute. You must allow us seven (7) business days to investigate and respond. Failure to follow this process may result in suspension or termination of your Account.

8. Third-Party Platforms and App Stores

If you download or access the Services through a third-party platform or application store (such as the Apple App Store or Google Play Store), you acknowledge and agree that:

9. License Grant and Acceptable Use

9.1 Limited License

Subject to your compliance with these Terms, Aimpilo™ grants you a limited, revocable, non-exclusive, non-transferable, non-assignable, and non-sublicensable license to access and use the Services solely for your personal, non-commercial purposes. All rights not expressly granted are reserved.

Service availability may be interrupted for maintenance, updates, security concerns, or other operational reasons.

9.2 Prohibited Conduct

Except as expressly permitted by law or with our prior written consent, you agree not to:

9.3 Safety Interruptions and Emergency Resources

The Services may include safeguards designed to identify potentially unsafe use. Where appropriate, interactions may be interrupted or terminated and users may be directed to crisis-support resources.

If you are experiencing thoughts of self-harm or suicide, contact the National Suicide & Crisis Lifeline (U.S.) at 988, or text HOME to 741741 to reach the Crisis Text Line. If you are experiencing a medical emergency, contact local emergency services (such as 911) or proceed to the nearest emergency department immediately. Users outside the United States should contact local emergency or crisis-support services.

10. AI-Powered Features and AI Scribe Functionality

10.1 Nature and Scope of AI Features

The Services may incorporate AI-enabled tools to assist with organizing, summarizing, categorizing, transcribing, and presenting user-submitted information. AI Outputs are generated automatically and probabilistically and are not reviewed, validated, or endorsed by Aimpilo™. AI Outputs are for informational and organizational purposes only and are not authoritative.

10.2 AI Scribe; User-Controlled Recording

The Services may include the AI Scribe. You control whether to record, upload, transcribe, summarize, or organize information. The AI Scribe is intended for personal reference and organization only. It does not create official legal, medical, clinical, billing, regulatory, or evidentiary records and is not a substitute for provider documentation.

10.3 Consent, Recording Laws, and Compliance

You are solely responsible for ensuring your use of the AI Scribe and any recording or transcription complies with all applicable laws, including state consent-to-record laws and privacy, wiretapping, and surveillance statutes. You represent and warrant that you have obtained all required consents and permissions from all participants prior to recording or transcribing any conversation.

Aimpilo™ does not obtain consent on your behalf, verify consents, monitor legality, or assume responsibility for compliance with recording laws.

10.4 Content Responsibility and Risk Allocation

You are solely responsible for the content of recordings, transcriptions, summaries, and any materials generated through your use of the AI Scribe, including legality and permissions. Aimpilo™ disclaims liability arising from recording content, lack of consent, third-party claims related to recording or privacy, and reliance on AI Outputs derived from recordings.

10.5 Limitations of AI Outputs

AI Outputs may be inaccurate, incomplete, misleading, delayed, or out of context; may omit important information; may misinterpret speech, tone, or intent; and may generate incorrect summaries or associations. Aimpilo™ makes no representations or warranties regarding AI Outputs. You must not use AI Outputs as the sole basis for significant health, legal, financial, or other decisions.

10.6 User Review and Professional Verification

You are solely responsible for reviewing and validating AI Outputs before relying on or sharing them. AI Outputs do not replace professional judgment or independent verification by qualified professionals.

11. No Medical Advice; No Provider or Fiduciary Relationship

11.1 No Medical Advice

Aimpilo™ does not provide medical advice, diagnosis, treatment, or clinical services. All information and AI Outputs are provided for informational and organizational purposes only and must not be relied upon for medical decision-making.

11.2 No Provider Relationship; No Fiduciary Duty

Use of the Services does not create a physician–patient relationship, provider–patient relationship, fiduciary relationship, or professional advisory relationship. All health-related decisions remain solely between you and your licensed healthcare providers.

11.3 State-Specific Clarifications

Aimpilo™ is a non-clinical consumer information platform and is not a licensed healthcare provider. To the extent state law provides non-waivable consumer protections, those protections apply only to the minimum extent required by law and do not expand Aimpilo's obligations beyond these Terms

12. User Sharing; Caregivers; Delegated Viewing

12.1 User-Directed Sharing

You may, at your discretion, grant an Authorized Viewer access to certain information through the Services. Sharing is user-initiated, optional, limited to the access you select, and revocable at any time through available controls.

12.2 Status and Obligations of Authorized Viewers

Authorized Viewers are considered "Users" of the Services and, by accessing the platform, agree to be legally bound by these Terms to the same extent as a primary User. Authorized Viewers may be granted "read-only" or "write" access at the sole discretion and initiation of the primary User. Regardless of the level of access granted, Authorized Viewers acknowledge that:

Any breach of these Terms by an Authorized Viewer may result in the termination of access for both the Authorized Viewer and the primary User.

12.3 Allocation of Risk; Indemnity for Shared Access

Aimpilo™ is not responsible for actions, omissions, or reliance by Authorized Viewers; disputes among caregivers or family members; or secondary sharing or misuse by an Authorized Viewer. You agree to defend, indemnify, and hold harmless the Company Parties from claims arising out of shared access, delegation, or actions by Authorized Viewers.

12.4 No Monitoring or Intervention

Aimpilo™ has no obligation to verify relationships, monitor shared content, resolve disputes, or intervene in caregiving decisions.

12.5 Minors' Information Managed by Caregivers

The Services may be used by adult users to organize and manage information relating to minors for whom they are a parent, legal guardian, or authorized caregiver. Any information relating to a minor is provided and managed solely through the adult user's Account.

Aimpilo™ does not independently verify parental or guardian status and does not establish a direct relationship with minors. The adult user is solely responsible for compliance with applicable laws relating to minors' information and for all decisions regarding the collection, use, and sharing of such information through the Services.

13. Third-Party Content and Services

The Services may include Third-Party Content. Aimpilo™ does not control, endorse, or assume responsibility for Third-Party Content, including accuracy, completeness, availability, legality, or security. Your use of Third-Party Content is at your own risk and may be governed by separate terms and privacy policies. Third-Party Content and links are provided for convenience and informational purposes only.

14. User Content and Intellectual Property

14.1 Ownership of User Content

You retain ownership of your User Content. Nothing in these Terms transfers ownership of User Content to Aimpilo™.

14.2 License to Aimpilo™

You grant Aimpilo™ a limited, revocable, non-exclusive, non-transferable, non-sublicensable, royalty-free, worldwide license to access, host, store, reproduce, process, transmit, display, and otherwise use User Content solely as reasonably necessary to operate, maintain, and provide the Services; perform technical functions you request or initiate; enable features you elect (including sharing); comply with legal obligations; and enforce these Terms.

This license terminates when User Content is deleted or your Account terminates; provided, however, that Aimpilo™ shall retain a perpetual, irrevocable, worldwide, royalty-free license to use any User Content that has been de-identified or aggregated such that it no longer identifies you. You acknowledge that once data is de-identified, it is no longer considered User Content under this Section and is not subject to deletion requests.

14.3 Your Representations

You represent and warrant that you have all rights and consents necessary to submit User Content and that User Content does not violate law or third-party rights. You are solely responsible for User Content.

14.4 Our Intellectual Property

Except for User Content, the Services and all related IP are owned by Aimpilo™ or its licensors. No rights are granted except as expressly stated.

14.5 Trademarks and Brand Identity

The Aimpilo™ name and all related names, logos, product and service names, designs, slogans, and trade dress (collectively, the "Marks") are trademarks of Aimpilo™, Inc. or its affiliates or licensors. You are strictly prohibited from using the Marks without the prior written manifestation of consent from Aimpilo™. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners. Our status (and that of any identified contributors) as the owners or authorized licensees of the Marks and all other intellectual property rights in the Services must always be acknowledged. For the avoidance of doubt, the absence of a trademark symbol (e.g., ®, ™, or SM) does not constitute a waiver of Aimpilo's intellectual property rights in any Mark, whether such Marks are registered, pending registration, or protected under common law.

15. Arbitration; Class Action Waiver

15.1 Informal Resolution First

Before initiating arbitration or a permitted court action, the parties will attempt good-faith informal resolution. Either party must provide written notice describing the dispute and requested relief, and the receiving party will have thirty (30) days to respond. This process is a condition precedent.

15.2 Agreement to Arbitrate

Except as stated in Section 16.3, disputes arising out of or relating to the Services, Offerings, or these Terms (including arbitrability) will be resolved by final, binding arbitration administered by JAMS under its Comprehensive Arbitration Rules and Procedures in effect at initiation. Arbitration will be conducted in English before a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.

The Federal Arbitration Act governs the interpretation and enforceability of this Section, and the arbitrator will apply applicable substantive law consistent with the FAA.

15.3 Exceptions

The following may be brought in court:

15.4 Individual Basis; Class Waiver

Arbitration and any proceedings must be brought only on an individual basis. No class, collective, consolidated, private attorney general, or representative actions are permitted. The arbitrator has no authority to conduct class proceedings or award relief to non-parties.

If a court determines the class waiver is unenforceable as to a particular claim and that claim may proceed on a class or representative basis, then, unless the parties agree otherwise, the arbitration requirement will not apply to that claim and it must proceed in court.

15.5 Fees and Costs

Fees and costs will be allocated under the JAMS Rules and applicable law. If you demonstrate arbitration would be prohibitively expensive compared to court, Aimpilo™ will pay the portion the arbitrator deems necessary to avoid prohibitive expense, subject to any lawful reimbursement.

15.6 Opt-Out

You may opt out of this arbitration agreement by sending written notice of your decision to opt out to [email protected] within thirty (30) days of the earlier of your first use of the Services or acceptance of these Terms.

Your notice must clearly state your name, email address associated with your Account, and your intent to opt out of arbitration.

If you opt out, neither you nor Aimpilo™ will be bound by the arbitration provisions. The class action waiver will continue to apply to the fullest extent permitted by law.

16. Disclaimers; Limitation of Liability; Indemnification

16.1 Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY PARTIES DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AVAILABILITY, AND NON-INFRINGEMENT. AIMPILO DOES NOT WARRANT THAT THE SERVICES OR AI OUTPUTS ARE ACCURATE, COMPLETE, RELIABLE, SECURE, OR ERROR-FREE.

16.2 Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY PARTIES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, UNDER ANY THEORY OF LIABILITY.

TO THE EXTENT LIABILITY IS NOT OTHERWISE EXCLUDED, THE TOTAL AGGREGATE LIABILITY OF THE COMPANY PARTIES WILL NOT EXCEED THE GREATER OF TWO HUNDRED DOLLARS (US $200.00) OR THE AMOUNT YOU PAID TO AIMPILO FOR THE SERVICES DURING THE SIX (6) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

16.3 Indemnification

You agree to defend, indemnify, and hold harmless the Company Parties from claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

Aimpilo™ may assume control of the defense and settlement of any indemnified matter, and you agree to cooperate.

17. Changes to These Terms; Suspension; Termination

17.1 Changes to Terms

We may revise these Terms from time to time by updating the "Last Updated" date. If changes are material, we will make reasonable efforts to provide notice. Unless otherwise stated, changes are effective upon posting and apply prospectively. Changes will not apply to disputes for which arbitration or legal proceedings have been initiated prior to the effective date of the change.

17.2 Suspension and Termination

If you breach these Terms, any licenses granted to you terminate automatically. We may suspend, restrict, or terminate your access or Account, with or without notice, for suspected or actual violations or for other lawful reasons. We do not guarantee retention or recovery of User Content upon termination.

17.3 Survival

Sections that by their nature should survive termination shall survive, including but not limited to Sections 2, 5, 6, 7, 8, 9, 10, 11, 12, 14, 15, 18, 19, 20, and this Section 18.3, as well as any provisions relating to intellectual property, disclaimers, limitations of liability, arbitration, indemnification, governing law, and equitable relief.

18. Assignment

Aimpilo™ may assign, transfer, or delegate these Terms (in whole or part) in connection with financing, merger, acquisition, reorganization, change of control, or sale of assets. You may not assign these Terms without Aimpilo's prior written consent. Any prohibited assignment is void.

19. Governing Law

These Terms and any dispute arising out of or relating to these Terms or the Services will be governed by and construed in accordance with the laws of the State of Delaware. Notwithstanding the foregoing, nothing in these Terms shall waive or limit any non-waivable consumer privacy rights granted to you under the laws of your state of residence, including but not limited to the California Privacy Rights Act (CPRA) or the Texas Data Privacy and Security Act (TDPSA).

20. Notices; Contact Information; California Consumer Notice

20.1 Contact Information

Aimpilo™, Inc. [email protected]

20.2 California Consumer Notice

If you are a California resident, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210 (Cal. Civ. Code § 1789.3).

21. Miscellaneous

21.1 Severability

If any provision of these Terms is held invalid or unenforceable, the remainder will remain in effect.

21.2 No Waiver

Failure to enforce any provision is not a waiver.

21.3 Entire Agreement

These Terms constitute the entire agreement between you and Aimpilo™ regarding the Services and supersede prior or contemporaneous understandings on that subject.

21.4 Headings

Headings are for convenience only and do not affect interpretation.

21.5 Equitable Relief

You acknowledge that breach may cause irreparable harm and that Aimpilo™ may seek injunctive or equitable relief in addition to other remedies.

22. Electronic Communications; ESIGN Consent

You consent to receive all communications, notices, disclosures, agreements, and information related to the Services electronically, including by email, through the Services, or by posting on the Services. You agree that any electronic communications satisfy any legal requirement that such communications be in writing.

By using the Services, you consent to the use of electronic records and signatures in connection with these Terms and your transactions with Aimpilo™, in accordance with the U.S. Electronic Signatures in Global and National Commerce Act ("ESIGN Act") and applicable state laws.

You may withdraw your consent to receive electronic communications by contacting us at [email protected], but you acknowledge that withdrawal of consent may limit or terminate your ability to use certain features of the Services.

23. Text Messaging and SMS Communications

In the future, Aimpilo™ may offer optional text message (SMS) notifications for account-related communications, security alerts, reminders, or service updates. Participation in SMS communications, if offered, will be voluntary and subject to additional disclosures and consent at the time of enrollment.

You acknowledge that message and data rates may apply and that you may opt out of SMS communications at any time using the instructions provided at enrollment. Aimpilo™ does not guarantee the availability, timeliness, or delivery of SMS messages and disclaims liability for delays or failures in transmission.

24. Feedback

If you submit comments, suggestions, ideas, improvements, feature requests, or other feedback regarding the Services ("Feedback"), you acknowledge and agree that:

You hereby grant Aimpilo™ a perpetual, irrevocable, worldwide, royalty-free, fully paid, sublicensable license to use and exploit any Feedback in any manner.

25. Force Majeure

Aimpilo™ shall not be liable for any failure or delay in performance under these Terms (other than payment obligations) to the extent caused by events beyond its reasonable control, including but not limited to acts of God, natural disasters, epidemics or pandemics, public health emergencies, war, terrorism, riots, labor disputes, strikes, power or internet outages, failures of third-party infrastructure or service providers, governmental actions, or changes in law ("Force Majeure Event").

Performance shall be excused for the duration of the Force Majeure Event and for a reasonable period thereafter.

26. Export Controls and Sanctions

You represent and warrant that you are not located in, under the control of, or a national or resident of any country or territory subject to U.S. embargoes or sanctions, and that you are not listed on any U.S. government restricted or prohibited parties list, including those maintained by the U.S. Department of Treasury or U.S. Department of Commerce.

You agree not to access or use the Services in violation of applicable export control, economic sanctions, or import laws and regulations. Aimpilo™ reserves the right to restrict or terminate access to the Services where required to comply with applicable law.

Performance shall be excused for the duration of the Force Majeure Event and for a reasonable period thereafter.